An administrative professional with extensive administrative and analytical experience, demonstrating the ability to anticipate management needs and working in departments handling sensitive issues.
KEY STRENGTHS
• Analysis and report generation
• Database management
• Written and oral communication
• Concur expense reporting
• Calendar management
• Transcribing and organizing meeting minutes
PROFESSIONAL EXPERIENCE
Pacific Gas and Electric Company – Walnut Creek, CA
Project Coordinator 2003 – 2010
Responsible for database management, reporting, analyzing, project tracking and troubleshooting hand-held database program.
• Managed department goals and metrics report by collecting data and reporting results. Analyzed results, created a “Target vs. Actual” cost to date spreadsheet for comparison
• As webmaster, created, designed and launched department web pages providing centralized access of critical information to remote employees.
• Worked closely with programmer in designing and implementing program for Windows CE platform device. The process resulted in automated data recording which minimized the amount of errors.
• Ensured hand-held hardware and software issues were resolved promptly which resulted in minimizing the loss of work productivity.
• Ensured timely scheduling of preventative maintenance jobs resulting in compliance with California Public Utility Commission (CPUC) standards
• Developed and delivered database training to the crew ensuring consistent understanding and utilization of the hand held device and it’s program
• Training governance/compliance committee member coordinated the cleanup of old database for conversion to the SAP learning module. Accessed reports from Sharepoint. Maintained mandated and required training database for 155 employees and ensured that annual compliance was completed.
Senior Administrative Assistant 1998-2003
Responsible for coordinating with various staff for operational support activities of the department. Served as liaison between departments in the resolution of day-to-day administrative activities.
• Provided administrative support for Director and 12 leadership team members
• Prepared Payroll requests and ensured pay accuracy
• Composed and edited correspondence on behalf of the Director
• Maintained Director’s busy calendar, scheduled and coordinated meetings, interviews, events, travel and lodging arrangements.
• Processed expense reports and ensured all data was accurate.
• Managed Director’s e-mail, prioritized action items, and responded to items which required immediate attention.
• Organized social and holiday events for the department, including fund raising efforts for local charities.
Human Resources Senior Assistant 1991-1998
Responsible for managing Union documents and processes. Working closely with Human Resources Representatives and maintaining highly confidential documents.
• Prepared union grievance paperwork, created folders and assigned mandated follow-ups to ensure compliance with labor management contracts.
• Maintained the employee performance logs to ensure compliance with action plans and follow-up dates.
• Maintained confidential personnel files
• Coordinated job vacancies and job bidding for union employees.
• Ensured employees were enrolled in management training courses. Created a process to fill vacancies to minimize costs associated with external instructor-led courses.
• Managed annual service events, including budget management, vendor selection, organizing, planning and hosting the events.
EDUCATION
• California State University East Bay - Project Management Certificate
• California State University East Bay - Human Resource Management Certificate
TECHNICAL SKILLS
Microsoft Word, Excel, Access, PowerPoint, SAP Work Management and Business Warehouse, Customer Relationship Management (CRM), Gas Mapping Tool (GIS), Adobe Acrobat, Front Page Editor, SharePoint, Concur, Visio, QuarkXPress
VOLUNTEER DUTIES
• CPR First Aid and AED certified ,Current
• Emergency Team member 1991- 2009
• Safety Steering Committee Member 2006
• Campaign for the Community Chair, 2002, 2003 and 2009
• At risk behavior-based Safety Observer 1998 - 2008
